Cancellation Policy

Last Updated: November 27, 2024

This policy outlines our procedures and terms for subscription cancellations. Please read carefully to understand your rights and obligations.

1. Cancellation Guidelines

1

Before Cancelling

Review your subscription details and ensure you understand any remaining time on your current plan.

2

How to Cancel

Log into your account, go to Settings > Subscription > Cancel Subscription, and follow the prompts.

3

Confirmation

You will receive an email confirmation of your cancellation request.

2. Refund Policy

Subscription Type Cancellation Period Refund Amount
Monthly Plan Within 24 hours Full refund
3-Month Plan Within 48 hours Pro-rated refund
Annual Plan Within 7 days Pro-rated refund

3. Service Access After Cancellation

  • Your service will continue until the end of your billing period
  • No automatic renewals will occur
  • Downloaded content will become inaccessible
  • Account settings and preferences will be preserved for 30 days

Important: After cancellation, ensure you've saved any important account information as access to certain features may be limited.

4. Reactivation Process

If you decide to reactivate your subscription:

  • Log back into your account within 30 days
  • Choose a new subscription plan
  • Your previous settings will be restored
  • New payment method can be added if needed

5. Special Circumstances

We may consider refunds outside of the standard policy for:

  • Technical issues preventing service access
  • Service unavailability in your region
  • Account compromise or fraud
  • Extended service outages

Need Help?

If you need assistance with cancellation or have questions, please contact our support team at:
support@ipplaytv.com

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